Refund Policy

Every pack sold on Luxe Breakers is physically sealed before it is listed for sale. The coin inside your pack is assigned and sealed before you ever see it. When you purchase a pack, the digital reveal immediately discloses the contents of that specific pack to you.

Because the product is fully known to you at the moment of purchase and reveal, there is nothing to return and no basis for a refund. The transaction is complete.

All shipments are tracked and insured. If your order is confirmed lost or arrives visibly damaged, contact us at [email protected] within 14 days of the expected delivery date. We will investigate with the carrier and, at our sole discretion, may issue a replacement of equivalent value.

This exception applies only to shipment loss or damage — it is not a general refund right and does not apply to dissatisfaction with the product received.

If a verified technical failure on our platform prevented your reveal from completing or your payment was processed without a corresponding order being created, contact us immediately at [email protected]. We will investigate and resolve confirmed technical errors at our discretion.