Legal

Privacy Policy

Effective __LAUNCH_DATE__ · Last updated __LAUNCH_DATE__

This Privacy Policy explains how Luxe Breakers LLC, a Florida limited liability company ("Luxe Breakers," "we," "us," or "our"), collects, uses, discloses, and protects personal information in connection with the website located at luxebreakers.com and any related services (collectively, the "Service").

This Privacy Policy is incorporated into our Terms of Service. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms of Service.

1. Introduction and Scope

This Privacy Policy applies to personal information we collect through the Service, through our marketing and promotional activities, and through our communications with you. It does not apply to the practices of third parties we do not own or control.

The Service is intended for residents of the United States. By using the Service, you acknowledge that your personal information will be processed in the United States in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When you create an account, make a purchase, or communicate with us, you may provide us with the following categories of personal information:

Identity information: your legal name, date of birth
Contact information: email address, shipping address, billing address
Account credentials: a password (stored in hashed form; we do not retain your plaintext password)
Payment information: a payment token and limited metadata (such as the last four digits of a payment card) provided to us by our payment processor; we do not directly collect or store full payment card numbers
Communications: information you include in emails, customer support messages, or other communications with us

2.2 Information Collected Automatically

When you use the Service, we and our service providers may automatically collect certain information about your device and usage, including:

Device and browser information: IP address, browser type and version, device type, operating system, screen resolution, and device identifiers
Usage information: pages viewed, links clicked, time spent on pages, referring and exit pages, navigation paths, timestamps
Location information: approximate geographic location derived from IP address
Cookies and similar technologies: as described in our Cookie Notice

2.3 Information from Third Parties

We may receive information about you from third parties that support our Service, including:

Payment processor: transaction status, fraud signals, authorization data
Shipping carriers: tracking events, delivery confirmations, delivery exceptions
Infrastructure and hosting providers: server logs and diagnostic information
Analytics providers: aggregated and individual usage data
Advertising platforms: campaign performance data; audience attributes (when we run paid advertising)

2.4 Transaction Information

As you use the Service, we create records of your transactions and interactions, including:

Purchase history and order details
Pack selection and reveal history
Customer support interactions
Account activity logs

3. How We Use Your Information

We use personal information for the following purposes:

3.1 To Provide the Service

Creating, managing, and securing your account
Processing orders, payments, and shipments
Providing the reveal experience for Packs you purchase
Responding to customer support inquiries
Sending transactional communications (order confirmations, shipping notifications, delivery updates, account notices)

3.2 For Compliance and Fraud Prevention

Verifying your identity and eligibility (including age verification)
Detecting, preventing, and investigating fraud, abuse, unauthorized access, and violations of our Terms of Service
Complying with legal and regulatory obligations, including tax reporting and responses to lawful requests from authorities
Enforcing our Terms of Service and other agreements

3.3 For Marketing

Sending marketing emails about new products, promotions, and announcements, where permitted by law and subject to your ability to opt out
Measuring the effectiveness of our marketing campaigns
Displaying advertising on third-party platforms and measuring advertising performance

3.4 For Analytics and Improvement

Understanding how customers use the Service
Conducting analytics, research, testing, and product development
Improving the Service, user experience, content, and features

3.5 For Business Operations

Internal reporting, forecasting, and business planning
Protecting the rights, property, and safety of Luxe Breakers, our customers, and others
Investigating and responding to legal claims and disputes
Evaluating or conducting a corporate transaction, such as a merger, acquisition, financing, reorganization, or sale of assets

We may use your personal information for other purposes described to you at the point of collection or for which you otherwise provide consent.

We share personal information with the following categories of recipients:

4.1 Service Providers

We share personal information with third-party service providers that perform services on our behalf under contractual obligations to protect your information and use it only for the services they perform for us. Categories of service providers include:

Payment processors
Shipping carriers
Hosting, infrastructure, and database providers
Transactional email delivery providers
Marketing email delivery providers
Analytics providers
Customer support tools
Fraud prevention and security services
Tax calculation services

4.2 Advertising and Marketing Partners

When we run paid advertising, we may share personal information with advertising platforms and measurement partners. In some cases, these sharing activities may be considered a "sale" or "sharing" of personal information under applicable state privacy laws. See Section 6 for information about your rights, including how to opt out.

4.3 Legal and Compliance

We may disclose personal information when we believe in good faith that disclosure is necessary to:

Comply with applicable law, regulation, legal process, or governmental request, including subpoenas, court orders, and warrants
Enforce our Terms of Service or other agreements
Detect, investigate, or prevent fraud, security issues, or illegal activity
Protect the rights, property, or safety of Luxe Breakers, our customers, or others

4.4 Business Transactions

In connection with a proposed or completed merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction, personal information may be disclosed to prospective and actual parties to the transaction and their advisors, and may be transferred to the surviving or acquiring entity.

We may share personal information with other third parties where you have directed or consented to the sharing.

5. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, tags, SDKs, local storage, and similar technologies to operate the Service, to understand how customers use the Service, to enable certain features, and to support marketing.

5.1 Categories of Technologies

Strictly necessary: required for the Service to function, such as authentication, session management, security, and cart or checkout functionality. These cannot be disabled.
Functional: support preferences and enhanced features, such as remembering your settings.
Analytics: help us understand how the Service is used and how it is performing.
Advertising: support our marketing campaigns, including measurement and retargeting.

5.2 Your Choices

You can manage your cookie preferences through the "Cookie Preferences" link in the footer of the Service. Most browsers also allow you to control cookies through browser settings, though disabling certain cookies may affect your experience of the Service.

5.3 Do Not Track

We currently do not respond to Do Not Track (DNT) browser signals because there is no industry consensus on how to interpret them. To opt out of non-essential cookies, please use the Cookie Preferences link or, where applicable, the Global Privacy Control (GPC) signal, which we honor for users in jurisdictions where it is legally required.

For a detailed list of the specific cookies and similar technologies used on the Service, their purposes, and their durations, please see our Cookie Notice.

6. Your Rights and Choices

Depending on your state of residence, you may have certain rights with respect to your personal information. We honor these rights for all U.S. residents to the extent required by applicable law and, where practicable, beyond what is strictly required.

6.1 Right to Know and Access

You have the right to request information about the personal information we collect, use, disclose, and, where applicable, sell or share about you, and to receive a copy of the specific personal information we hold about you.

6.2 Right to Delete

You have the right to request deletion of personal information we hold about you, subject to exceptions for personal information we are required or permitted to retain (for example, for tax, accounting, fraud prevention, or legal compliance purposes).

6.3 Right to Correct

You have the right to request correction of inaccurate personal information.

You have the right to opt out of the sale or sharing of your personal information for purposes of targeted advertising. You can exercise this right by using the "Do Not Sell or Share My Personal Information" link in the footer, by adjusting your cookie preferences, or by contacting us. Where required by law, we honor the Global Privacy Control (GPC) browser signal as an opt-out.

6.5 Right to Opt Out of Profiling and Automated Decisions

To the extent applicable law grants you a right to opt out of profiling or automated decision-making that produces legal or similarly significant effects, you may exercise that right by contacting us. We do not currently make decisions about you solely through automated means that produce legal or similarly significant effects.

6.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you service, charge different prices, or provide different quality of service based solely on your exercise of your rights.

6.7 Right to Appeal

If we deny your privacy request, you may appeal our decision by contacting us at [email protected] with the subject line "Privacy Appeal." We will respond to your appeal within the time period required by applicable law.

6.8 Marketing Email Opt-Out

You may opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us at [email protected]. Opting out of marketing emails will not affect your receipt of transactional emails such as order confirmations and shipping notifications.

6.9 How to Submit a Privacy Request

To exercise any of these rights, please email us at [email protected] with the subject line "Privacy Request" and include:

Your full name
The email address associated with your account
A clear description of the right you wish to exercise

We will respond to your request within forty-five (45) days, with a possible extension for complex requests as permitted by applicable law.

6.10 Identity Verification

Before fulfilling certain privacy requests, we may ask you to verify your identity to prevent unauthorized access to your information. The specific verification steps depend on the sensitivity of the request.

6.11 Authorized Agents

You may designate an authorized agent to submit privacy requests on your behalf. We may require written authorization from you and verification of both your identity and the agent's identity.

7. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, enforce our agreements, and support our legitimate business operations.

7.1 Account Data

We retain account data for as long as your account is active. If your account is closed, we retain certain account data for a period consistent with the retention rules below.

7.2 Transaction Records

We retain transaction records for seven (7) years after the transaction, to comply with tax, accounting, and record-keeping obligations.

7.3 Legal and Compliance Data

We retain personal information longer where required by law, for dispute resolution, for fraud prevention, or to enforce our agreements, for a period corresponding to the applicable statute of limitations or regulatory requirement.

7.4 Marketing Data

We retain marketing preferences (including opt-out status) indefinitely to honor your choices. Engagement data related to marketing is retained for as long as your account is active or until you opt out.

7.5 Anonymized Data

We may retain aggregated or anonymized data, which does not identify you, indefinitely.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. No security measures are perfect, and we cannot guarantee the absolute security of any information.

You are responsible for maintaining the confidentiality of your account password and for all activity that occurs under your account. If you believe your account has been compromised, please notify us immediately at [email protected].

If we learn of a security incident affecting your personal information that requires notification under applicable law, we will notify you in accordance with that law.

9. Children's Privacy

The Service is intended only for users who are at least eighteen (18) years of age. We do not knowingly collect personal information from anyone under the age of eighteen (18). If we learn that we have collected personal information from a person under eighteen (18), we will delete that information promptly. If you are a parent or guardian and believe a minor has provided personal information to us, please contact us at [email protected].

As an adults-only service, we likewise do not knowingly collect personal information from children under the age of thirteen (13), consistent with the Children's Online Privacy Protection Act (COPPA).

10. International Users

The Service is intended for residents of the United States only. If you are located outside the United States, please do not use the Service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

For material changes to this Privacy Policy, we will provide notice by email to the address associated with your account and by prominently posting the updated policy on the Service, in each case at least a reasonable period before the changes take effect.

Your continued use of the Service after the effective date of an updated Privacy Policy constitutes your acceptance of the updated policy, except where applicable law requires affirmative consent, in which case we will seek such consent.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Luxe Breakers LLC 3700 Galt Ocean Dr, Apt 903 Fort Lauderdale, FL 33308

Privacy inquiries and rights requests: [email protected] General support: [email protected] Legal notices: [email protected]

13. State-Specific Disclosures

13.1 Notice to California Residents

This section supplements the information above and provides additional disclosures required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, "CCPA"), for residents of California.

Categories of Personal Information Collected

In the preceding twelve (12) months, we have collected the following categories of personal information, as defined by the CCPA:

Identifiers: name, email address, postal address, IP address, online identifiers
Customer records: contact and transaction information
Commercial information: purchase history, products purchased, order details
Internet or network activity: browsing activity on the Service, interaction with advertisements
Geolocation data: approximate location derived from IP address
Inferences: preferences and characteristics derived from the above

Sources

We collect this information directly from you, automatically through your use of the Service, and from third parties as described in Section 2.

Business Purposes

We collect this information for the business purposes described in Section 3, including providing the Service, compliance, fraud prevention, marketing, analytics, and business operations.

Categories Disclosed for a Business Purpose

In the preceding twelve (12) months, we have disclosed the categories of personal information listed above to the categories of recipients described in Section 4, including service providers, advertising partners, legal and compliance recipients, and parties to business transactions.

Categories Sold or Shared

In the preceding twelve (12) months, we may have "sold" or "shared" (as those terms are defined by the CCPA) the following categories of personal information for purposes of targeted advertising: identifiers, internet or network activity, and inferences. We do not knowingly sell or share personal information of consumers under the age of sixteen (16), and, because the Service is restricted to users 18 and older, we do not knowingly sell or share the personal information of any minor.

Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes that would require the option to limit such use under the CCPA.

California Privacy Rights

California residents have the rights described in Section 6 of this Privacy Policy, including the right to know, access, delete, correct, opt out of sale or sharing, and non-discrimination. To exercise your rights, please follow the process described in Section 6.9. You may also use the "Do Not Sell or Share My Personal Information" and "Your Privacy Choices" links in the footer of the Service.

Authorized Agents

California residents may designate an authorized agent to submit privacy requests on their behalf as described in Section 6.11.

13.2 Notice to Residents of Other States

Residents of states including (as applicable) Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Tennessee, Iowa, Delaware, New Jersey, New Hampshire, Nebraska, Minnesota, Maryland, Indiana, Kentucky, and Rhode Island have rights under their states' privacy laws that are substantively similar to those described in Section 6 of this Privacy Policy. These may include rights to access, correct, delete, opt out of certain processing, and appeal denied requests. To exercise any of these rights, please follow the process described in Section 6.9. End of Privacy Policy